What If I Go Over My Allowance?
It can be a bit of a minefield out there when it comes to online fax services. Many providers charge extortionate overage fees if a fax you send or receive takes longer than 1 minute to transmit, or if you receive a few too many faxes one month.
At Crosby Fax®, we pride ourselves on doing things differently from our competitors. That’s why we don’t charge you anything extra at all, and we don’t deduct extra pages from your allowance, if someone sends you a fax that takes longer than a minute to receive. Similarly for example, if you’re sending a two-page fax and it takes longer than 1 minute per page to send, you’ll never be charged anything extra. The per page cost you’re quoted is the per page cost you’ll pay.
Likewise, if you receive a few too many faxes one month we won’t automatically start charging your credit card with extra fees. We understand that now and again you may receive more than normal, and your chosen package may be suitable for your needs the majority of the time. We promise that if you go over your allotted allowance by less than 10%, we won’t even bat an eyelid. If you consistently go over your allowance by more than 10% then this may indicate that your chosen package isn’t the best one for your needs; in this case you’ll receive a friendly call from our team who will advise on the best package for you.
08 Numbers in the UK and Ofcom Pricing Guidelines
This section only applies to customers in the UK who choose a number starting 087 or 084. Please remember that for any of these service numbers, you must clearly advise of the Service Charge wherever you advertise, promote or give out your number. The recommended text is: “Calls cost Xp per minute plus your phone company’s access charge.” where “X” is the service charge which relates to your number.
For more information, please see our Service Charges List and check out Ofcom’s UK Calling website.