On-the-go access to an entire centralised library of paperwork and documents – reaching even where the Internet can’t
Boehringer Ingelheim is one of the world’s leading pharmaceutical companies specialising in research, development and manufacture of new products and services for human and veterinary medicine. For a company like Boehringer Ingelheim that serves both the healthcare and veterinary industries, their products are frequently required in locations where an internet connection isn’t immediately available – making it difficult for doctors and vets alike to get the correct information about one of the company’s drugs and any necessary dosage. If this information is unavailable, then it might lead to incorrect application of the drug and result in serious illness or even death.
In these events, fax becomes the main way to transmit detailed information to the medical professional – however, sending this information manually on a sporadic nature can be a costly exercise for the company, particularly if an urgent request comes in outside of office hours.
An Automatic Fax API for the 21st Century
Crosby Fax was approached to offer a way to automate this function, so that resources could be saved but information could still be sent promptly. We advised them about our ‘Fax on Demand’ service; by calling one of the applicable phone numbers from any phone, a doctor/veterinarian can request a document to be sent to a fax number of their choice. Once the call is completed, the relevant document is faxed automatically, at any time of the day or night.
The flexibility of the network means that the company has been able to amend and add any additional documents and other features to the phone line – including automated document sorting, unlimited menu levels and multilingual corporate brand prompts.
With this service, Boehringer Ingelheim has been able to continue offering the constant, high-standard of service that is expected of them, and allows them to continue their focus on innovative R&D projects to help even more people around the world.